1.1. “We”, “Us” and “Our” means Time Travel Theatre Limited t/a Unescapable.
1.2. “You” and “Your” means the individual, partnership or corporate association making a “Booking" on this website.
1.3. “Party” means the group participating in a "Game".
1.4. “Game” means the Escape Room experience.
1.5. “Booking” means any contract between you and us incorporating these Terms and Conditions.
1.6. “Price” means the total price (including VAT) that you agree to pay for a Game.
1.7. “Booking Time” means the time and date for which you book a Game.
2.1 The website www.unescapable.co.uk (the "Website”) is owned and operated by Time Travel Theatre Limited t/a Unescapable. We reserve the right to vary the Terms and Conditions including any of the contents of the Website from time to time at our sole discretion and without prior notice.
2.2 The Terms and Conditions apply to the use of the Website by any visitor and should be read carefully before any Booking is made.
2.3. We may collect and store your personal details without disclosing it to any third party. Every reasonable effort will be made to protect the privacy of your personal information in accordance with the Data Protection Act 1998.
2.4. We may contact you from time to time with offers and promotions via email or phone.
2.5. The logos, images and content displayed on this Website are our property. You are not permitted to use these without our written consent.
2.6. This Website may contain links to third party websites. The operation of those websites is out of our control and you may use them at your own risk. We accept no liability for any damage arising out of any use of those websites.
2.7. You are not permitted to link to, or use any part of the Website for any purpose which is unlawful, fraudulent, defamatory, harmful, obscene or objectionable.
2.8. You accept that the Internet is not secure. We will however take all appropriate steps to protect your personal information.
2.9. We will not be liable for any direct or indirect damages, including (without limitation) loss of profits or income, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the Website or participating in a Game.
3.1. Bookings may be made for 2-6 people.
3.2. Anyone making a Booking must be at least 18 years of age at the time of reservation.
3.3. Bookings are only valid when confirmed by us via email.
3.4. If you wish to transfer your Booking to another party you must contact us via email or telephone at least 24 hours prior to the Booking Time and we will do our best to accommodate you. We do however, reserve the right to refuse any such request.
3.5. Each Game is a live event and once we confirm a Booking Time any cancellations, or rescheduling will be subject to charge.
3.6. A Booking will be cancelled without refund if you or any member of your Party arrive more than 15 minutes after the Booking Time.
4.1. We require full payment at the time of Booking.
4.2. The price of each Game is stated on the website in the Booking section.
4.3. The price is set according to the number of players within the Party.
4.4. If a lower number of players turn up to play the Game than the number of players on the Booking any price difference will not be refunded.
4.5. If a higher number of players turn up to play the Game than the number of players on the Booking the price difference can be settled upon arrival to the event.
4.6. Bookings can be made online or by contacting us directly.
5.1. You can contact us by email at: firstname.lastname@example.org
6.1. Each player will receive instruction before their Game from one of our employees.
6.2. Players participate in the Game at their own risk and we are not liable for any (personal or equipment) damages caused as a result of not following the rules described before the Game, or instructions posted in the Escape Room.
6.3. You may be asked for proof of Booking prior to admission.
6.4. Children under the age of 16 must be accompanied by an adult.
6.5. You agree to make us aware of any medical condition or disability that may affect the ability of any player within your party to participate in the Game.
6.6. Anyone suspected to be under influence of alcohol or drugs will be refused entry and shall not be entitled to a refund.
6.7. Drinks and food may not be taken in to an Escape Room, or consumed on our premises.
7.1. Photos and/or a recording of each Party may be taken by us during and after the Game.
7.2. Photos and/or recordings may be stored on our server and used for promotion and marketing activities. If you prefer not to be included in any such activities you must notify us before commencement of your Game.
7.3. Players are forbidden from taking photos or making recordings of any type inside the Escape Room. This includes (without limitation) the use of mobile phones, video and/or audio recording devices and cameras.
8.1. These Terms and Conditions and any Booking Contract made between you and us shall be governed by English law and all disputes shall be submitted to the exclusive jurisdiction of the English courts.
8.2. Nothing in these terms and conditions is intended to affect Your statutory rights.
8.3. We are entitled to charge you for any damage caused by you (or other team members) to our property or the items therein.
8.4. Whilst on our premises, You must adopt proper standards of behaviour, conform to our regulations and cooperate with our employees.
8.5. We will not tolerate any kind of bullying or harassment towards our employees
9.1. A 50% deposit must be made to confirm your booking.
9.2. Deposits are non-refundable.
9.3 Payments can be made over the phone, via BACS Transfer or in person.
9.4 Full payments must be made 72 hours before the booking time.
9.5 Please don’t be late - if your group has not arrived 15 minutes after your booking time then we will have to cancel the booking (without refund) If enough of your group have arrived to still run the package then we will run with the reduced numbers - late comers will not be able to join.
9.6 Unfortunately we do not have disabled access (we are a first floor premises)
9.7 Some of our rooms have more physical obstacles; Tommy requires ducking under a low door way and stepping over a 2ft high wall. Edith requires all players to do a small amount of crawling and does contain jump scares. Please get in touch if you are unsure about access issues.
9.8 Unfortunately we do not have any parking on site.